Royal Otter is committed to protecting the personal data of all individuals, including those located in the European Economic Area (EEA). This page explains how we comply with the General Data Protection Regulation (GDPR) and outlines your rights under this regulation.
Data Controller
Royal Otter acts as the data controller for personal information collected through our website and services. Our contact details are:
Royal Otter
142 Expedition Way, Suite 301
Calgary, Alberta T2P 4K9
Canada
Email: [email protected]
Legal Basis for Processing
We process personal data under the following legal bases as defined by the GDPR:
- Consent: When you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to our newsletter.
- Contract: When processing is necessary for the performance of a contract with you, such as booking an expedition.
- Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms.
- Legal Obligation: When processing is necessary for compliance with a legal obligation.
Your Rights Under GDPR
If you are located in the EEA, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.
Right to Restriction of Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
International Data Transfers
As Royal Otter is based in Canada, your personal data may be transferred to and processed in Canada. Canada has been recognized by the European Commission as providing an adequate level of data protection. Where we transfer data to other countries, we ensure appropriate safeguards are in place to protect your information.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods depend on the nature of the data and our legal obligations. When data is no longer required, we securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and regular security assessments.
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
Exercising Your Rights
To exercise any of your rights under GDPR, please contact us at [email protected]. We will respond to your request within one month. If your request is complex, we may extend this period by two further months, but we will inform you of any extension within one month of receiving your request.
Complaints
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this would be the data protection authority in your country of residence.
Updates to This Information
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated date.