Royal Otter ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website royal-otter.com or engage with our services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Submit an inquiry through our contact forms
- Subscribe to our newsletter or mailing list
- Book an expedition or service
- Communicate with us via email or other channels
This information may include your name, email address, postal address, travel preferences, dietary requirements, and any other details you choose to share with us.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website. This information is collected through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To process bookings and deliver our expedition services
- To send you information about our services, promotions, and updates (with your consent)
- To improve our website and services based on user feedback and usage patterns
- To comply with legal obligations and protect our rights
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business (such as payment processors, accommodation partners, and transportation providers)
- Legal authorities when required by law or to protect our rights
- Professional advisors such as lawyers and accountants as necessary
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to object to or restrict processing
- The right to data portability
To exercise any of these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Royal Otter
142 Expedition Way, Suite 301
Calgary, Alberta T2P 4K9
Canada
Email: [email protected]